Privacy policy

Privacy Policy

Last updated: September 15, 2026

Aqualya operates this store and website, including its information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Aqualya is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or communicate with us by any other means. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described here.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, and financial account numbers; payment card information; financial account details; transaction details; payment method; payment confirmation; and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, save to your wish list, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us, including information you provide when contacting us, such as when you submit a customer service complaint.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with, use, or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, contact us, or provide us with your personal information in another way.

  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through cookies and similar technologies.

  • From our service providers, including when we engage them to provide certain technology or when they collect or process personal information on our behalf.

  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and items of interest, sending account-related notifications, handling purchases, returns, exchanges, and other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and offering a personalized shopping experience, such as recommending products related to your purchases. This may also include using your personal information to personalize and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail. We may also display online advertisements for products or services on the Services or other websites, including advertisements based on items you previously purchased, added to your cart, or otherwise interacted with through the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or respond to potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our Services. If you create an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other account information with anyone.

  • Communicating with you. We use your personal information to provide customer support, respond to your requests, deliver services effectively, and maintain our business relationship with you.

  • Legal purposes. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement agencies or government authorities. We may also use it to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

  • Sharing it with Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.

  • Sharing it with business and marketing partners to provide marketing services and show you advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you for personalized advertising and marketing based on your activity across different merchants and websites.

  • Sharing it when you direct, request, or otherwise consent to disclosure to third parties, such as to ship products to you or through social media widgets or login integrations.

  • Sharing it with our affiliates or within our corporate group.

  • Sharing it in connection with a business transaction, such as a merger or insolvency proceeding; to comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar requests; to enforce our Terms of Service or other applicable policies; or to protect or defend the Services, our rights, and the rights of our users or others.

Our relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

To help protect, develop, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and the Shopify platform. To provide these features, Shopify may use personal information collected from those interactions. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning its use for these purposes.

For more information about how Shopify uses your personal information and the rights you may have, please see Shopify’s Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights concerning your personal information through Shopify’s Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow a link to a site that is not affiliated with or controlled by us, we recommend reviewing its privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of those sites, including the accuracy, completeness, or reliability of the information they contain.

Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and those platforms, without restrictions on its use by us or third parties. Including a link does not, by itself, imply that we endorse the platform’s content, owners, or operators unless expressly stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined under the applicable law in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined by applicable law, the personal information of anyone under the age of 16.

Security and retention of your information

Please note that no security measure is perfect or infallible, and we cannot guarantee “absolute security.” Information you send us may also be unprotected during transmission. We recommend that you avoid using unsecured channels to send us sensitive or confidential information.

How long we retain your personal information depends on several factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request where permitted by law.

  • Right of access. You may have the right to request access to the personal information we hold about you.

  • Right to deletion. You may have the right to request that we delete the personal information we hold about you.

  • Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain circumstances and exceptions.

  • Managing communication preferences. We may send you promotional emails. You can opt out at any time using the unsubscribe link in those emails. If you opt out, we may still send you non-promotional emails, such as messages about your account or orders.

You may exercise these rights where indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and the rights you may have, including rights concerning information processed by Shopify, visit Shopify’s Privacy Portal.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request, as permitted or required by applicable law. Under applicable law, you may appoint an authorized representative to submit a request on your behalf. Before accepting a request from a representative, we will require proof that you have authorized them to act for you, and we may also need you to verify your identity directly with us. We will respond within a reasonable time, as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us or to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or an equivalent agreement issued by the relevant UK authority, as applicable, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on this website, revise the “Last updated” date, and notify you of changes as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise your rights, email us at aqualya2000@gmail.com or contact us at Calle San Martin del Rey Aurelio, 33006 Oviedo, Asturias, Spain.

Before publishing: The original contact section says “call us at” but provides no phone number, so I omitted that incomplete phrase. It also lists aqualya2000@gmail.com, while the returns policy you shared earlier lists aqualaya2000@gmail.com. Please check which address is correct.