Refund policy

You may return products purchased from myaqualya.com within 30 days of receiving your order. All products must be returned unused and in their original condition, with all tags and original packaging. We do not accept returns of items that have been used and are not defective.

Email us at aqualaya2000@gmail.com to arrange the return of your order. Our customer service team will explain how to proceed. Once we receive the return at our warehouse, we will refund the amount paid for the returned order.

If you wish to exchange or return an item, you are responsible for the return shipping costs.

You can contact us at aqualaya2000@gmail.com with any questions about returns.

Damages and issues

Please inspect your order when it arrives and contact us immediately if an item is defective or damaged, or if you receive the wrong item. This will allow us to assess the issue and resolve it.

Exceptions and non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return the item you have. Once the return has been accepted, you can place a separate order for the new item.

Lost or stolen packages

“Store” is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered to your address but you have not received it, please report the issue to the shipping carrier using the information provided on the tracking page.

If you have further questions about your package or entered an incorrect address when placing your order, please contact our customer service team at mail@dominio.com.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method. Please bear in mind that your bank or credit card company may take additional time to process and post the refund.